1.6 Performance of Individuals and Groups
LEARNING OBJECTIVES
1. Understand the key dimensions of individual-level performance.
2. Understand the key dimensions of group-level performance.
3. Know why individual- and group-level performance goals need to be compatible.
1. Individual-Level Performance
▪ In-role performance or things you have to do in your job
▪ Extra-role performance or organizational citizenship behaviors (OCBs)