Working with customers to identify incident and requirement logging calls and keeping records of customer incident, tracking work in progress and keeping update customer and record solution after incident closed
• running reports on common trends to identify underlying problems making arrangements to call out a field engineer to visit the customer if they are unable to fix the problem
• Keeping update customer information including customer company detail, hardware, software and MA contract detail and criteria Asset and inventory Management Procurement for hardware, software and service contract with vendor Duty phone helpdesk support