• Process and handle all customer’s request and documents related to clearance processes of consignment
• Provide all documents and data are received and transmissions are accurate and available delivery process in order and achieve standard.
• Provide and obtain information which enable delivery of cleared shipment.
• Coordinate between Customer Service Contact team and Custom Entry team in term of hand on related documents for clearance processes
• Provide and correspondence all clearance information for TNT’s internal and external customers.
• Ensure up to date knowledge of current and planed customs legislation.
• Up to date all customs duty case and information for customs document.
• Follow up status consignment are available updated status and all relevant status feed back report are on time to group standard and other departments are updates promptly
• Continuously perform the actions agreed with customers to the standard agreed during the handling of complaints.
• Maintain and improve a good relation with customs in order to ensure customs document are timely prepared.
• Act in accordance with all procedure relating to Health and safety, Hazardous Goods and other company policies and Procedure and to ensure that good housekeeping standard.
• Communicate to and coordinated with other department/branches/countries internally, and the customer externally in sincere, courteous and effective way.