Introduction The Internet has gradually but radically changed the way in which organizations communicate with their publics. It has opened a wide range of tools for communication and public relations(Zerfass, Tench, Verˇciˇc, Verhoeven, & Moreno, 2014), first as a mass medium (accessible 365 days a year, 24 h a day—internet 1.0-), but fundamentally as a tool that facilitates interaction and relationship building between organizations and their publics through interactive and collaborative resources and platforms (internet 2.0) (Kent& Taylor, 1998; Guillory & Sundar, 2014).