1.apologize 2.actively sympathize. 3.listen actively to what the customer is saying. 4.separate your feelings from the situation. 5.remain calm and adjust your mindset. 6.resolution 7.repeat the customer's concerns.
1.apologize2.actively sympathize.3.listen actively to what the customer is saying.4.separate your feelings from the situation.5.remain calm and adjust your mindset.6.resolution7.repeat the customer's concerns.