Dear Danielle,
Hello and thank you for your response with useful information. I understood the situation more clearly by now. Thanks for your kind explanation.
I’ve just discussed with Kapook upon the registration issue and we came to the conclusion that she can finely unregister with us, however, she will still get consultation and support from our agency during the program since I fully understood that she wished to feel secured and safe while living abroad (it’s going to be her first time). That’s important for her which is why she paid 34euros to us.