The rural district has been held up and have a great tourist interest. Which have tour group booking a hotel. The customer's employees speak about rooms. Which has been received from an employee, there is an available at 3 rooms. Customers want to room twin beds. But room twin beds has allocation other guests. Then customer select the double bedded rooms, then the customer is making a deposit, prior to the date of stay. On the arrival date, it appears that a customer has reserved room, but has been other guests check in access before successfully. So customer very dissatisfied and complain. Staff has check something through the customer information. When the check in the system .Which these documents confirm that the customers already have a reservation. Employees have make excuses is a system error. Employees have told customers that, there is room for 2 rooms. Which will discount and give a card for fitness throughout the rest of the customers are complimentary from the hotel. With sympathized and responsibilities of employees. Customers have responded to the proposal. Then the employee has given key card to the customer, and apologize customer sincerely.