The SOW for share of responsibility for troubleshooting case , warranty period and MA they are needed to be clarify among each parties ALU,SRC,NESIC and AIS once again later on.
NESIC we are main responsibility for I&C, integration, PAT and FAT whereas the technical/consulting support shall be given to NESIC by ALU during each milestone activities what I mentioned
For the event of alarm/troubleshooting that attributed by quality of NESIC’s service so we have to rectify it right away without object once is found and for the event of EQ degrade/faulty , NESIC able to support case by case if number of faulty rate is acceptable that we’ve already done and support for several case before .
For this urgent case of HW degrade/faculty , NESIC will go ahead to supporting on the other hand , ALU is also required to dispatch team to do onsite support just in case this trouble will be not able to solved by NESIC teams
Pls consider and advise us by return.