from analyzing the responses herzberg concluded that your reply would be different depending on how you felt about your job as seen in certain characteristics were consistently related to job satisfaction(factors on the left side of the figure) and others to job dissatisfaction(those on the right side of the figure)things like achievement recognition and responsibility were related to you job satisfaction if you feel good about your work you tend to credit these characteristics which are self centered on the other hand if you are dissatisfied you may tend to cite external factors such as company policy and administration supervision interpersonal relationships and working conditions