Business Development
Even within environments where a sales team is in place, a customer service must
consciously seek out opportunities for revenue generation. While speaking with a
customer for a fulfillment related issue, for instance, a customer service should up
sell the customer, offering them products or services which may complement those
that have already been purchased. In addition, she should actively listen for clues
given during the conversation that may indicate a future business needs. This should
then be communicated to the sales team.