I want to give you an update. Our lab results came back today and also confirmed the presence of the sodium benzoate. To be honest, I am shocked by this as we were flat assured it was not possible. We sent out 2 lots – the same lot you had tested and 1 other. Our results came back at roughly half the 19.19 ppm, but still showing positive results in both lots.
We have gone back to the plant and asked for their further review and advice as to what we might put in a letter to Thailand authorities as a means of explanation – one thought is to have every ingredient sent out for testing but I wonder about the delay. Would it be your preference to just come up with a letter of explanation if that is acceptable to your authorities? Thank you for your patience.