Responding to a complaint e-mail
Dear Sir,
I am writing to complain about the recent order we placed with your company. Unfortunately, the order was not supplied correctly, so I am asking for an explanation.
We placed an order with your company for 8,000 items, but you had sent only 6,000 units.
Please check what happened and obviously make up the shortfall immediately. We will be forced to take further action if the problem is not resolved at the earliest opportunity.
I look forward to hearing from you shortly.
Your sincerely,
K.
Kenbery Ford