Core:
Recruitment : Explore opportunities to attract best quality Telesales Representatives (TSR) in the market
Training : Enhance training roadmap to build sustainable performance and even more efficient TSRs
Career Development : Evaluate current career roadmap and develop a long term career plan to sustain loyalty to the company
Sales Operations : Improve sales force effectiveness through various elements of sales, operations, and rewards scheme
Facilities Management : Revisit strategic planning on the facilities management for Call Center and Training
Infrastructure & Technology enhancement : Improve and advance on the current infrastructure & technology platform to make it the
state of the art Call Center