Amazon Nov 14, 2016 06:25 PM
Greetings from Amazon Seller Support,
My name is Luis, the associate that will be in charge of your case. I understand that you are concern about your account status that is showing up as "at risk".
We have found that this particular issue is being handled on another case and also that you were advised to contact the Seller Performance team. After you contact the Seller Performance team, you will get an email from this Amazon team with the resolution of this case. This resolution may take within 24 to 48 hours, so this team can take care of it.
Also after reviewing your account, you can see that the account is not "at risk" anymore.
In order to keep all of the relevant conversation under one thread, we are merging this contact into the existing case for this issue: 1945595831. Please refer to this existing case ID for any future correspondence on this issue, and use the customized case URL of that case for contacting Seller Support about this issue.
Your customized case URL for case # 1945595831:
http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=1945595831
Your Case Log can help you to efficiently manage your communications with Amazon Seller Support. To review your cases, click "Manage Your Case Log" on the right-hand side of the Seller Central home page. If you are unable to view the Manage Case Log section, contact the primary user of this account to request access to the section.
Thank you for selling with Amazon,
Luis C.
Amazon.com Seller Support