Thanks for your information. This is www.sitecomplaint.com, which is the independent third party institution with credibility dealing with all trade disputes.
We have forwarded your message to the merchant and urged them to contact you within 48 hours. Please wait patiently.
If no feedback from the merchant after 48 hours, please feel free to contact us again, we will try our best to help you on your behalf until you are satisfied with it.
Meantime, if your seller contacts you and help you to resolve your problem, please also give us a response if convenient. We should record it.
Thank you for your support.