Item Price/Tax
For each item available at Webike Japan, the retail price displayed is in Japanese Yen. The item price does not include shipping charge. Please make sure to place your order online. Before you complete placing your order, you will be able to see the order details including the shipping charge.
Other currencies
For your reference, we also display the item price in other currencies. It is calculated at the exchange rate of the day.
* The exchange rate may differ from the actual rate.
* If you are paying by Credit/Debit card, you may be charged more of what you are charged for currency conversion fee compare to paying from PayPal account. We strongly suggest you to create your own PayPal account. Please refer PayPal Currency conversion fee chart for more detail.
If you are receiving your order outside of Japan, you may be required to pay import duties and taxes at the time of delivery in each customer's country of residence. These and any additional charges for customs clearance are your responsibility. In that case, applicable fees and taxes are to be paid by the addressee.
Availability and Delays
Most of the items displayed on our website are not in our stock.
We place an order to the manufacturer after having an order from our customers. Therefore, please understand that it will take a few days to check and reply to you whether the manufacturer has it on stock or not.
You can see the "usually ship within …." message on the each items screen. This applies only if the manufacturer has the item(s) in stock. The accurate shipping date will be notified to the customer via e-mail. Please note that we are continuing your order if the item(s) you have ordered will arrive to our warehouse within a month (excluding weekends). As Webike quote to manufacturer, we will ask our customer if they wish to continue their order that will take more then a month to arrive to our warehouse, such called "Back order". One you agree to continue your back order, we can not cancel them for any reason.
We do accept the cancellation of the items only if they don't say "it can't be cancelled after placing an order". If the item(s) has not been shipped, please let us know and we will make an refund within 24 hours after accepting your cancellation. If the item(s) has already been shipped to you, simply return the item, and we will refund the purchased price (shipping fee is non-refundable). Please see our Return Policy page for details.
Using the Shopping Cart
Add an item to the shopping cart by clicking the "Add to Cart" button on product's page. You can view items in your shopping cart at any time by clicking on "Cart" located at upper right corner of our website.
Deleting Items
You can delete items you don’t want to order from your shopping cart by clicking on "Delete" button.
Changing Quantity of Items
The quantity of each item in the shopping cart can be changed by editing the number of items and clicking the "Update" button. You may delete, add or change items only before proceeding to order. We can not accept any changes or additions of items after your order has been placed.
Payment Methods
We accept payment by PayPal sent in Japanese Yen. We charge to your credit card or deduct the price of the order from your PayPal account as you place an order. If the order happens to be canceled for some reason, the refund will be made to whatever the paying method you have chosen for the original order. Usually, the refund to PayPal account will be made instantly and the refund to the credit card may take some time as the transaction needs to be made between interim credit card and your actual credit card company.
PayPal
paypal
The price of an item(s) and the shipping fee will be deducted from your PayPal account when you place an order. If your order has been canceled, the refund will be made to your account. You can use your existing PayPal account and check out quickly with no need to enter your debit or credit card details. If you would like more information on PayPal or about setting up a PayPal account, please visit the official PayPal site.
You can register for PayPal account from here!
Refund for cancellation
Please understand that we cancel your order for various reasons. We make the refund as we cancel your order and you may receive the refund in different from what you have paid due to the change in the currency. This currency is set by your credit card company. Please understand that we are refunding the full amount of the item returned in Japanese Yen and we are not responsible for money lost or gained due to the transaction. Only the PayPal keeps the exchanging rate of when the order has been made for 60 days and will return the same amount in your currency if cancel within the 60days from placing an order.
Any handling fee charged by the credit/debit card for your transaction are to be paid by the customer and Webike is not in responsible for any loss due to cancelling your order.
Payment error when placing an order
You may come against an error when you proceed to purchasing the items. This occurs when your credit card can not be used or PayPal account's balance of your PayPal account is short.
Please check your account and place an order again.
Order Status/Details/History
We may put your order on hold if the order is too expensive or if we believe your order is unauthorized. If we are to send the confirmation mail and ask you something about your order, please reply to the e-mail, otherwise we may cancel the order.
You can check on the status of all your orders in My Account.
Should you have any questions about shopping at Webike Japan, please e-mail us at jp_info@webike.net.
We may combine all the orders in progress in one package, if necessary. Please understand that we will not be in responsible for customs or any tax you may need to pay to receive the item.
Add products or modify your order after it has been placed
The payment method will be taken through PayPal when orders are placed.
Therefore, we are sorry to inform you that you will not be able to add products if once you place an order.
If you would like to add products or modify your order after it has been placed, please choose from the following methods below.
1.Cancel your order once, and place another order for all of the products that you would like to purchase. (At the time of your cancellation, there is a possibility that the original shipping cost can not be returned).
2.Place another order for the products that you would like to add. (We will not be able to combine the shipment).
Making Changes to Your Order/Canceling Items
If your order has not already been delivered, or is not on its way to being delivered, we can cancel it. Should you decide to cancel your order, please immediately contact jp_info@webike.net with your order number.
If you would like to change the product for other merchandise, simply cancel the whole order and place a new order after we accept the cancellation.
If your order has already been processed, it may be too late to cancel the shipment. If so, simply return the item, and we will refund the purchase price. Unfortunately, the original shipping cost is not refundable.
Wholesale member can NOT cancel their order under his/her circumstance once the order has been placed.
Please see our Return Policy page for details.
Customs/Import Duties
International customers are considered importers and must comply with all laws and regulations of the country in which the orders are received. You may be subject to import duties and taxes, which may be levied once the package reaches your country. If that happens, additional charges for customs clearance must be borne by you. We cannot predict or control what these charges may be, as they vary widely from country to country. Please contact your local customs office for further information. Also, we are required to show the accurate value of the items directly on the package.
Clearance Fee
In some countries, couriers may charge clearance fees independently from the customs duty for processing the packages through the customs. For more information on what these fees might be, please contact the post office of the country in which you are receiving your order.