Thank you for your email. I am currently out of office and will be back on Wed 18 Dec 2019.For immediate assistance, please use the following channels specially created to respond to your needs:- Send us a message via the "*Inbox*" tab after logging in to your Extranet.- Contact us 24/7 via telephone in your preferred language. You can find the contact numbers under the Inbox tab in your Extranet.Our Booking.com support teams are dedicated to answering any of your queries in a timely and professional manner.If your message still requires my personal attention, I will get back to you as soon as possible after my return.