accessNS allows more than 14,500 users from 8,000 customer organization to log in and access predefined and custom reports about their accounts at any time.
Users can access current data, which is uploaded hourly, or they can look at data from the past 3 years.
accessNS provides alerting and RSS feed capabilities; in fact, 4,500 reports are pushed to users daily.
The self-service nature of accessNS has allowed NS to give customers what they want and also reduce the number of people needed for customer service.
Without accessNS, it would take approximately 47 people to support the current level of customer reporting.