Stakeholders and investors find it difficult to assess the ROI of customer experiences and the impact of positive reinforcement on the bottom lineI guess you can’t trade on something so fluffy. Instead, Wall Street analysts and shareholders alike accused JetBlue of being “overly brand-conscious and customer-focused.” Wall Street has spoken and JetBlue CEO Dave Barger will be replaced by someone willing to embrace extra fees, narrower seats, and diminished customer experiences…unless they’re willing to pay for something better.