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These simple steps may help you make your angry customer happy.
approach the angry customer and ask what they are displeased with.
Usually restating the issue they are having will help to calm them. For example, say, "I can understand your frustration with...
If they ask for the manager, get him/her quickly and do your best to solve the problem.
How you handle customer complaints will determine if the customer comes back to your restaurant. Here are some tips to help you field your next complaint and send your customer home with a smile.