1. Give the information service and facilities for passengers at the information counters.
2. Provides guidance and assist in the various facilities to passengers. The- implementation of set policy at the service of SuvarnabhumiAirport.
3. Information service and facilities in through the Information Center AOT.
4. Services for all aviation related, including all related
4.1 The individuals announced (In case of emergency and needs only)
4.2 Announced the findings of
4.3 Announcement of missing
4.4 Announcement of lost child
5. The counters are a channel to receive complaints from passengers and service users over the counter AOT and Information Center (Contact Center & Helpdesk).
6. Consider of brochures or the documents in Suvarnabhumi Airport.
7. Manage the information to the police in digital information (Information Kiosk).
8. Supervising, controlling and hiring private companies in three parts.
8.1 Employment and facilitate the provision of information to passengers at Suvarnabhumi Airport.
8.2 Employment assistance to facilitate the passengers and to impress the passengers at Suvarnabhumi Airport (Airport Ambassador).
8.3 Procurement contracting Information Center AOT.
9. Supervisor’s interpreter airport for 4 languages including Chinese, Japanese, Korean and Russian, according to the Suvarnabhumi Airport's policy