In our opinion, management was not focused on operations the way it should have been. As a result, too many units were opened in poor locations as the company tripled unit base since 2000. Additionally, we believe that franchises were not trained properly as to how best to run their off-premises business. As a result, we believe many units are losing money off-premises, and franchisees are not motivated to grow that business. It aslo appears to us that basic blocking and tackling, execution, and cost discipline were seriously lacking in both the company and franchise systems, resulting in inefficiencies.