Dear {Customer Name}
We have thoroughly reviewed your complain and feel that we owe you our deepest apologies for the inconvenience that problem has caused.
At JJ Guest House , we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints. After analyzing the issue and conducting several internal reviews, we found that the issue originated from housekeeping responsibilities is not enough.
This missed opportunity to give you an enjoyable experience with JJ Guest House is something that we could never abide by. To ensure that this will never happen again, we are creating company wide training sessions, creating an internal auditing team, etc.
Because we value your relationship with JJ Guest House, we will provide you with 3 months worth of service, a free upgrade, etc. It is the least we could do for causing you any inconvenience.
If you have any questions or comments regarding this matter, please feel free to discuss it with me at 02-105-5728
Yours in service,
Customer Service Manager