Kindly inform the insured that we will not be able to cover invoices issued when the buyer is already in default. Therefore, we strongly encourage no further delivery unless specially approved by us.
In the meantime, to assist us in our collection action, we appreciate that the insured advises us of any payment from the debtor immediately. And if contacted by the debtor, to inform and direct all communications henceforth from the debtor to us or to our appointed collection agent.
Please advise the insured not to respond to the debtor without consulting us first.
From time to time, we may contact the insured for further information or documentation in the course of our assessment of the claim documents and our ongoing collection action. We request the insured to treat such requests as priority because delay in response may undermine our collection action and we reserve the rights in such instances to withhold claim payment.