Leading healthcare organizations are discovering the
power of a performance management approach to
decision-making, driven by business intelligence software.
This issue paper examines how certain trends—patientcentered
care, the demands of accountability, and rising
costs—are transforming healthcare as hospitals strive to
become more efficient in the way they manage their
resources and deliver quality service. It reviews common
strategic goals in the healthcare setting, and how hospitals
have traditionally managed information. The paper
explores reporting and business intelligence (BI) led
performance management, both as a concept and as a
technology, and defines some of the associated tools such
as scorecards and strategy maps.
Key benefits are discussed and demonstrated by three
case studies from Cognos healthcare customers. These
healthcare customers are among more than 23,000
organizations worldwide that have chosen Cognos,
an IBM company, for business intelligence and
performance management software.
Canada’s Trillium Health Centre shows how business
intelligence is helping to fulfill the hospital’s mandate of
patient-centered care. South Tyneside NHS Foundation
Trust in England relies on Cognos technology for its
electronic patient records and wait-list management. The
Siza Dorp group of the Netherlands demonstrates how
focusing and streamlining management information with
reporting, analysis, and planning let them become a
demand-driven organization.