In that day there are a lot of passengers. I have stay at the door to prevent the country no need visa struck came inside. At the moment Passengers Chinese , aged about 60 came to me and speak Chinese Language. i know Chinese language just a little bit and understand about that she does not have return ticket to show the officials inside. I ask her about booking ticket "she say booking ready" but don't printed out. I ask her again do you have in e-mail or picture on phone if you have no problem but she say no i don't know how to help her i need to stay at the door alway i suggest her to contact information maybe they can help you. About 10 minute she come back and told me no one help her. I going to information with her again and ask them why no one help her. They just say passenger have to go Security room and beg them go up stare 3 floor at counter her airline she came here. I was shock and i don't know how to say. Actually information need to contact passenger airline and tell them print return ticket and bring it to passenger.