Depending on the time at which the fault is recognized, KOSTAL distinguishes between three
types of returns. In general, the following lump sums cover all the necessary costs incurred in
eliminating the defect. This does not include out-sorting and rework serial defects (in particular
replacement operations in the factory or in the field, or unreported or public recall actions) and
special freight costs. These will be charged in full on the basis of receipted costs, instead of
the lump-sum or agreed separately in individual cases.
warranty