Why Do We Collect PRS Information? If you obtained an application program from us (or an authorized distributor or licensor) and a problem occurs during use, you may receive a message (e.g., a pop-up) asking if you want to report the problem to us. The information we collect through the PRS helps us diagnose problems and develop patches and updates to fix them. We obviously cannot guarantee we can or will fix every problem, but users like you can help us get more and better information when a problem occurs and we like to think that helps us make products and services with fewer problems.