Customers come in all shapes and sizes. Working in a Tourist Information Centre, you will meet people with very different characteristics and ways of behaving. Here are some customer types. Do you recognize any of the types from people you know or have dealt with?
The questioner: ask lots and lots of questions even though they don’t really need to know.
Straight to the point: wants a clear simple answer to their query, and nothing extra.
Empty head: not sure what they want to know, but feel they ought to ask something.
The shy one: wants help but won’t ask for it
Know-it-all: wants to tell you how much they know
The sponge: fascinated by everything you have to say and absorbs all the information