Kenya Airways should to improve in delayed flight because it’s effect to image of company and passenger who want to travel with Kenya Airways. Due to schedule crew problem may make flight delay. So Kenya airways should to manage schedule to convenience. Marketing of Kenya Airways in Thailand I think Kenya Airways should to promote more than originally because less people well know Kenya Airways. Kenya Airways should to promote in many channel. In addition to internet should to promote though brochure, newspaper and any media that Thai people and foreigners will be known more than originally. Ticket price when passengers change date is expensive more than regular price. Kenya Airways should to set policy appropriate with passengers