Thank you for writing us OWM Handkerchief. This is Shine, one of the FBA Specialists and I will be more than glad to assist you today.
I understand that you are requesting assistance to cancel the A-to-z claim that was filed to the order. I apologize for any inconvenience this concern has caused you.
As per checking the Order ID: 702-2322375-2058632, I have confirmed that A-z claim was already filed. For the claim to be remove from your account, please respond directly to e-mail claim notifications you receive, or write to the e-mail address below so your messages will reach that team:
seller-guarantee@amazon.com
When your appeal is received, a representative from our A-to-z claims team will contact you with a follow-up.
Learn more about A-to-z Guarantee in Depth
https://sellercentral.amazon.com/gp/help/help.html/ref=ag_201278520_cont_202041210?itemID=201278520&referral=A1GEIY7E47P1NM_AUL0EXS1NPA29
In the event you need further support on this particular issue please don't hesitate in contacting us again using your custom case link below:
Your Custom Case Response Link: (Case# 1813746181)
http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=1813746181
Please know that we strive to put in our best to help you make selling a better experience, however there are situations where we have to express our inability to meet your requirements and expectations wholeheartedly.
We appreciate your professionalism regarding this matter, if you would like to provide feedback about this specific topic, you can send your comments and suggestions to:
seller-suggestions@amazon.com
Thank you for understanding and for your cooperation.
Please let us know how we did.
Were you satisfied with the support provided?