shared interest, inference, or pronoun). Then count the number of references
to the director or the hot line itself. When you subtract the
number of references to Mary Jo or the hot line from the number of references
to the reader, are you left with a positive number?
After you have completed your analysis, compare your assessment
and Empathy Index to Mary Jo’s. Then take a look at Mary Jo’s explanation
of how she approached writing the memo. (The references to the
reader are in boldface and the references to Mary Jo and the hot line
are underlined.)