Steve realized that Terri's skills could be used eirther to help PSC's business grow or to help PSC internally. Believing it was more important to expand the business, he asked Terri to help make the salons more profitable. With PSC's help, she developed a template to break down and analyze every aspect of their business. The template helped salon owners determine such ststistics as how much each hairstylist brings in per client, how many clients receive extra services, and howmany clients, and which ones, buy hair products.