When larger-scale improvement opportunities are identified during the SPP and routine APEX performance
reviews (Figure 4.1-3, 6.2b[4]), the CLT charters LSS teams through the LEAP Office (6.2b[4]). The LEAP Office quantifies systemwide improvement opportunities from these projects and, after approval by the CLT, disseminates priorities and best practices systemwide on the TillingNet Best Practices and Improvement Portal and at Best of Tillingate. After TL began using LSS in 2009, the number of opportunities increased, so the LEAP Office created a prioritization tool for the CLT to use in selecting improve-ment opportunities with the potential for the greatest impact. Reward and recogni-tion programs (5.2a[3]) also encourage the translation of innovative thinking into APEX improvements.The CLT also communicates improvement priorities and innovation opportunities at the Leadership Summits, in Leadership Huddles, and on facility and unit bulletin boards (see Figure 1.1-2). Suppliers, partners, and col-laborators learn about these priorities and opportunities by participating in the SPP. In addition, the Technology Group meets quarterly with the EMR supplier to discuss priorities and challenges. Supplier scorecard review meetings also involve discus-sion of improvement and innovation.
When larger-scale improvement opportunities are identified during the SPP and routine APEX performancereviews (Figure 4.1-3, 6.2b[4]), the CLT charters LSS teams through the LEAP Office (6.2b[4]). The LEAP Office quantifies systemwide improvement opportunities from these projects and, after approval by the CLT, disseminates priorities and best practices systemwide on the TillingNet Best Practices and Improvement Portal and at Best of Tillingate. After TL began using LSS in 2009, the number of opportunities increased, so the LEAP Office created a prioritization tool for the CLT to use in selecting improve-ment opportunities with the potential for the greatest impact. Reward and recogni-tion programs (5.2a[3]) also encourage the translation of innovative thinking into APEX improvements.The CLT also communicates improvement priorities and innovation opportunities at the Leadership Summits, in Leadership Huddles, and on facility and unit bulletin boards (see Figure 1.1-2). Suppliers, partners, and col-laborators learn about these priorities and opportunities by participating in the SPP. In addition, the Technology Group meets quarterly with the EMR supplier to discuss priorities and challenges. Supplier scorecard review meetings also involve discus-sion of improvement and innovation.
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