excellent work. The results have shown that the knowledge of ICT workforces can be classifi ed into
two dimensions as how to gain knowledge and what is the knowledge that ICT workforces should
know. The study has found that ICT workforces should be cured of their knowledge and experience
by themselves. The knowledge that they should know is computer systems, network systems, and
software systems. However, it is noteworthy that the experts’ opinion has the same manner as that ICT
workforces may not have graduated with ICT skills. In addition, experts have commented that
management knowledge is essential to practice and is able to contribute to the operational of ICT
workforces in order to reach the goals and coordinate with other departments within the organization.
The skills that are needed for ICT operational to support the learning organization include critical
thinking and observation. Communication skills and technical skills may also be essential. The
workforces will have many skills by considering the sensitivity and the operational mistakes. The
ability that supports the ICT operation in a learning organization is divided into two groups; the
ability is not related to ICT work and the ability is related to ICT work. If the ability is not related to
ICT work, it can be observed by the ability to forecast the external business environment, the ability
to organize work, and performance targets that are also involved in management. The ability is related
to the ICT work and should be noticed from the ability to access information associated with the job.
The ability of the technology is appropriate for the work and goals of the organization. The ability is
to enhance and create the work that responds to problems and needs of the organization goal. These
desirable characteristics can be summarized and presented in Figure 3.
The desirable characteristics of the ICT workforces to support the learning
organization which consists of three main desirable characteristics and 10 sub-desirable
characteristics are shown in Figure 2.
Figure 2. The desirable characteristics of ICT workforces in enhancing learning organization