Jan 2011 – Present AMARI ADDU MALDIVES RESORT, MALDIVES
(rebrand from Herathera Island Resort)
Job Title: Spa Supervisor in charge Spa Manager
• Take responsibility in all aspects of spa operations to ensure that the operation runs smoothly including revenue management, monthly promotion creativity and cost controlling
• To ensure that guest’s satisfactions are met or exceeded by providing an attentive service
• Handles guest’s complaints if possible, or reports them to supervisors (front office manager) or hotel manager
• Maintain the spa in good condition by reporting any engineering defects to engineering team
• Support Spa Inspection for special visits Familiarization Trips and VIP’s and support Sales Department for photo shooting or film shooting