Thank you for sharing the challenges you faced with us.It is our fault that the item could not work for you.And we also would like to try our best to satisfy you.
If there is no chance to use the item any more,we are wondering if you would like to accept our solution:
1.we issue partial refund to make up you,you keep the item.
2.you return the item,we issue full refund to you.
3.we arrange you the replacement, you pay for some shipping fee for us.
Maybe our solution is not the best one,please keep your patience to communicate with us.
Should you have any queries, please feel free to contact us.
Once again, we sincerely apologize for any inconvenience caused.
Yours faithfully,
Christine