Is this a new claim for RMA? Please use R14021102 as RMA number .
The lamp in these 16 thing are out of warranty ,the warranty for lamp is 12 month or 1000h whichever comes first.
So, please don’t send the lamp to us ,we are not able to change it for free , you can buy one straightly from us .
We need a packing list for the package .please help to provide.
And we need to know what are the phenomenon of the broken prism and engine ,we can better repair them when knowing the problem ,Otherwise ,as you know ,it may take longer time for us to accomplish the repairing