When a business is just getting started out they can do just fine with software that’s directly off of the shelf but as time goes on the business will grow and develop unique approaches to problems. Most software is designed to be used by as many people as possible and this creates limitations. Eventually people want customized software that’s tailored to the way they use it, not the way other people do. That’s where business IT services becomes very crucial. Companies hire on staff to help tinker with the existing software or build new pathways up from the ground to create the best workflow possible and increase productivity.