11. Customer contact name:
12. Customer contact telephone number:
13. Customer email address:
14. Preferred contact method (TELEPHONE/EMAIL): [EMAIL]
15. Customer preferred time for callback:
16. Effort needed(Continuous/Local Business hours): [Local Business Hour]
Please provide more information as below for escalate your case to consult.
Else, if you need to claim for replacement unit, please provide serial number, symptom and address for deliver.