I thought I could relax and enjoy the Lunar new year without much trouble BUT I am wrong.
We are having the issue with the Invoice No. SI02/2016008
EVAPORATOR EGA1.030-25
2
There are 2 carton boxes of the EGA 030-25 BUT 1 of the box contain a EKA1.025-24E instead. This must be a unit for PH0213 which is about to leave!
Please cross check and make sure the EGA 030-25 is taken out and the correct unit must be sent. The PH0213 is an urgent shipment and the cargo should be departed for MNL on 4th Feb
AND now the problem will start!
The EGA1.030-25 supposed to be delivered to site before Lunar new year which starts on 8th Feb BUT it is now at factory. We cannot send it by air now as the custom will be closed in 2 days time. The storage fee will be very high and so does the clearance fee. Approx 400USD to clear this unit.
However, if we send by sea, then it will also be very expensive as the clearance cost is at the same as 1 FCL and we will be late.
Either way we are just be in big trouble.
I really don't know what to do now. There will be penalties from customer, angry client and lost of business again.
This is unbelievable as we are dealing with it every time we ship and I have discussed with the team on and on and still we could not get it right