Assist in hiring, training, and on-going supervision of the Front Desk staff
Provide guests with outstanding guest service, efficient and effective registration and billing services in a professional, friendly manner
Execution of front desk selling strategies through up selling, bucket checks, and income auditing
Review of staff shift work and cash handling for errors -- maintain accurate records
Assume Manager on Duty responsibilities when assigned
Operate the department within budgeted guidelines in the absence of the Front Office Manager