Users’ reliability on taxi service
This part of the questionnaire was qualitative as it was related to how users generally perceived the taxi service in comparison
with other services like buses. In other words, taxi passengers listed their reasons for selecting taxis for different
purposes of travel rather than buses. Moreover, the users were asked to give suggestions for improvement and enhancement
of the taxi service so that supply-shifts fulfilled the current demands. Even though the open-ended questions requested suggestions,
the respondents also included complaints of issues they faced while using taxis. The results of these two questions
are addressed below.