16.Penalty Reservation changes (After Ticket issued) Before departure Rebooking is permitted for OW journey without any additional charges. For change in departure to an earlier date, permitted without reissue charge. Reissue for name correction permitted without charge. Rerouting not permitted. After departure Rebooking is permitted without any additional charges. Rerouting not permitted. Cancellations/Refunds Totally unused ticket permitted with penalty fee of SGD80 for Regional Route and SGD170 for Intercontinental Route. Non refundable for partially used ticket except for unused taxes No refund for out of sequence tickets. No handling fee for BSP document if refund is made by TG General Information Before departure: Change to the outbound sector will require the whole itinerary to be re-assesses based on the new travel dates. if a difference in fare/tax/surcharge is assessed, the ticket must be reissued. Change to lower RBD fare is not permitted and is to be treated as a cancellation. If a higher fare results, the fare/tax/surcharge difference must be collected. The fare may be used as a credit towards payment of any published carrier fare for TG of equal or higher value, assessed from point of origin, provided the conditions of the new fare have been met. No reissuing fee will apply at the time of ticket exchange if reissued by the original issuing agent. Should it be necessary for a TG office to process the reissue, the reissue fee will apply. If the new ticket is subsequently cancelled, the higher cancellation fee of either the original or new ticket will apply in refund assessment. If a lower fare results, it will be treated as a cancellation and the applicable cancellation fee will apply. A new ticket is then to be issued at the applicable fare/tax/surcharge for the revised itinerary. "If the validity of an unused ticket has expired, it may only be processed for refund." After departure: Note - changes after departure may be made by the issuing agent or TG offices At any time after departure and within the ticket validity, the fare may be used as a credit towards payment of any fare of equal or higher value for TG within this fare rule and tariff, assessed from the point of origin, provided the conditions of the new fare have been met. If the new ticket is subsequently cancelled, the cancellation fee will apply in refund assessment.