Dear K. Wachira
First, just want to make sure that the commercial agreement between TIG-TI is in effect already this morning. Is this correct?
Second, just wonder if within the weekend peak demand, we have bottleneck but our old customers that move to CSLOXINFO have no problem with this bottleneck. Please clarify. The way you explain is within TRUE itself (TI-TIG). It should NOT be different whether it's us or CSLOXINFO, right?
I am NOT sure if your last email signals that you have solved the problem.
We have been TRUE customer for a long time (since the opening of our data center 2009) and we want to keep great relation that way.