• Identify and assess customers ‘needs of claim process
• Provide accurate, valid and complete information by using the right methods/ tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Knowledge of claims management policies and process
• Proficient in Microsoft Office especially MS Excel
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening