Discussion and Implication The findings showed communication have a positive relationship with the franchisors’ performance. It can be concluded that communication is an important factor for franchisees’ satisfaction which is a
measure of franchisors’ performance. Likewise, social responsibility has a positive direct relationship to the performance of the franchisor. It was found that social responsibility plays an important role in the franchisee perception. Franchisors should focus on improving the positive effects of the relationship between parties. Ongoing business assistance is a significant predictor of franchisors’ performance. Hence, the franchisor needs to take care of franchisees because perceived operational and managerial support from the franchisor can be measured by the franchisors’ performance. Ongoing business assistance partially mediates the relationship of communication, and social responsibility to franchisors’ performance. It can be concluded that the franchisees need well managed business assistance from the franchisor to ensure sustainability of their business. Perhaps it can be implied that the franchisor had provided sufficient business assistance to the franchisees, communication is important in informing the franchisees of the ongoing business assistance. Moreover, the result showed that the franchisor needs strategies on assistance business to encourage social responsibility, and particularly important to attract franchisee decision to continue investment in the franchise business. Furthermore, ongoing business assistance is the contribution in the franchise business system. Ongoing business assistance provides additional effect in the relationship between franchisor and franchisee. The study revealed that communication and social responsibility through the ongoing business assistance are able to rationalize and optimize key decision making of franchisors in order to stay competitive in the franchise food and beverage industry. From the results it can also be deduced that the mediating effect of ongoing business assistance can support the relationship between franchisor and franchisee. It is also essential to support small and medium size companies because entrepreneurs who are involved in the franchise businesses can achieve sustainable profitability. Henceforth, it is expected that Thai franchises would be able to organize these advantages to the interest of franchise business. Moreover, this study is meaningful and useful to small and medium size companies involved in franchise businesses. Henceforth, this study offers a number of important implications that would be able to enhance academic and future practices in the knowledge of franchise business. This will be described in the following manner. Firstly, it can be concluded that communication is important to create value between parties in the franchise business. It can help the franchisor to create overall satisfaction in a franchise business.