Dear Bee,
There have been some concerns raised over performance at GlofinX over the last two recent months. We can assure you that we have a strong leadership team in place with a close oversight of the Aeon Portfolios. We remain committed to Aeon. We recognise that last month our performance has dropped and we need to improve.
We have continued to improve and built momentum in the last 12 months. We have been outperforming JMT and ACS on the 6 month recovery numbers on all account Types. Proof we feel of the value we place on the relationship with Aeon. We are confident we can continue to improve. We welcome your feedback and any suggestions that you have.
I have attached an Action Plan for your review and input.
I will provide a more detailed response on some critical areas below.