Job Responsibilities
- Reviews Customs entries and billing invoices to ensure accuracy.
- Evaluates quality performance to identify process improvements and increase quality levels.
- Submits requests for binding rulings to Customs to ensure standard requirements are met.
- Responds to information requests and notices of action from Customs to ensure timelines are met.
- Monitors compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations.
- Monitors daily productivity to ensure clients expectations are met.
- Serves as a liaison between the client, the government, and third party agencies to ensure adherence to regulatory guidelines.
- Communicates key performance indicator results to clients to assist in identifying areas of improvement.
- Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
- Maintains clients profiles and standard operating procedures to ensure the brokerage team has client requirements documented.