METHODS OF PROCEDURE ............................ 18
Development of a Plan for the Study ......................18
Analysis of the Problem A r e a ...........................18
Determination of Sources of D a t a ..................... 19
Development of Lists of Medical Secretaries and
Physicians........................................ 20
Construction of Instruments for Collection of Data . . 24
Collection of D a t a ...................................... 26
Processing of D a t a ...................................... 30
Testing the Adequacy of D a t a ............................ 34
Treatment of D a t a ......................................